At Umrah Travel Agency UK, we understand the importance of protecting your personal data. As a UK-registered business, we are fully committed to complying with the data protection regulations of the United Kingdom, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2025. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or contact us.
1. Who We Are
Umrah Travel Agency UK is a project by Globest Travel Limited UK-registered business (Company Number: 16240360), specializing in facilitating Umrah and Hajj travel from the United Kingdom. We are committed to ensuring that your privacy is respected and protected.
2. Information We Collect
We collect the following types of personal information:
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Personal Identifiable Information (PII): When you book Umrah or Hajj packages or make an inquiry through our website, we may collect your name, email address, postal address, phone number, passport details (if applicable), and payment details (e.g., credit/debit card information).
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Sensitive Personal Data: In certain cases, we may need to collect sensitive information, such as health-related details (e.g., medical conditions that may affect your travel or accommodations). We only collect such information with your explicit consent and for the purpose of providing the necessary travel services.
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Technical Data: When you use our website, we may collect technical information such as your IP address, browser type and version, device type, time zone, and other technical details through cookies or similar technologies.
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Usage Data: We may collect information regarding how you interact with our website, including the pages you visit, the links you click, and the actions you perform. This helps us improve user experience and personalize content for you.
3. How We Use Your Information
We use the information we collect for several purposes, including:
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Providing Services: To process bookings, provide travel packages, and deliver the services you have requested, including travel itineraries, accommodations, and customer support.
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Communication: To communicate with you about your bookings, including sending confirmations, updates, and reminders regarding your travel arrangements.
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Improving Our Services: To enhance and personalize your experience on our website, and to improve the content, features, and functionality of our services.
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Marketing and Promotions: With your consent, we may send you newsletters, special offers, or updates about new services. You can opt-out of marketing communications at any time by following the unsubscribe link provided in our emails or contacting us directly.
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Legal Compliance: We may process your information to comply with applicable legal obligations, such as regulatory requirements, fraud prevention, and accounting.
4. Legal Basis for Data Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
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Performance of a Contract: We need to process your personal data to fulfill the contract you enter into with us when booking a service or package.
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Consent: In cases where we rely on consent to process your sensitive data (such as health information or marketing preferences), we will ask for your explicit consent.
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Legal Obligation: We may process your data to comply with legal requirements, such as tax or financial reporting obligations.
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Legitimate Interests: We may process personal data to protect our legitimate business interests, such as improving our services or preventing fraud.
5. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use secure encryption technology to protect sensitive data, especially during payment processing.
- Access Control: We restrict access to your personal data to authorized personnel only, who require it to perform their duties.
- Data Minimization: We collect only the personal data necessary to provide our services and comply with legal requirements.
However, it is important to note that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Sharing Your Information
We will never sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
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With Service Providers: We share your data with third-party service providers who help us deliver services, such as travel booking platforms, payment processors, airlines, hotels, and other partners involved in the travel process. These third parties are contractually obligated to protect your personal data and only use it for the purposes we specify.
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For Legal Reasons: We may disclose your personal data when required to do so by law, court order, or regulatory authorities, or when we believe it is necessary to protect our rights, comply with legal obligations, or prevent fraud.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction. We will notify you of such changes in ownership or control.
7. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixel tags) to enhance your experience on our website. Cookies are small text files stored on your device that allow us to recognize you when you return to our site and remember your preferences.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
8. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions (e.g., if the data is necessary for legal compliance).
- Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data, particularly for marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process certain data, you can withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Retention of Your Information
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting obligations. The retention period may vary depending on the nature of the data and the services provided.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Umrah Travel Agency UK
Email: info@umrahtravelagency.co.uk
Phone: +44 203 7731004
Address: 26 pershore drive, Burton upon Trent, United Kingdom, DE14 3TY
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described.