These Terms and Conditions (the “Terms”) govern your use of the website Umrah Travel Agency UK and the services we provide. By accessing or using our website, booking our services, or interacting with us in any other way, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.
1. Introduction
Umrah Travel Agency UK (referred to as “we,” “our,” or “us”) is a UK-registered business offering Umrah and Hajj travel packages. These Terms apply to all users of our website, customers who book our services, and those who interact with our company in any capacity.
2. Services We Provide
We offer a range of travel packages for Umrah and Hajj, including flights, accommodations, transportation, and other related services. All packages are subject to availability and may vary based on the time of booking, pricing, and specific customer requirements.
3. Eligibility
To use our website and book services, you must:
- Be at least 18 years old.
- Have the legal capacity to enter into binding contracts.
- Provide accurate and complete information when booking or inquiring about services.
4. Booking and Payment
Bookings: When you book a travel package with us, you agree to provide accurate details, including your name, contact information, and payment details. You must ensure that the information provided is correct and up to date.
Payments: Full payment is required for certain bookings at the time of reservation, while others may offer payment plans. All payments are processed securely through our designated payment methods. Failure to make timely payments may result in the cancellation of your booking.
Confirmation: After booking, you will receive a confirmation email with details of your booking. Please review these details carefully and notify us of any discrepancies.
5. Prices and Fees
All prices for our travel packages are subject to change without notice and are displayed on our website at the time of booking. Prices are inclusive of applicable taxes and fees, but additional charges such as visa processing fees, travel insurance, or any optional extras may apply. We will notify you of any significant changes to the price of your booking before confirming your reservation.
6. Cancellations and Refunds
Cancellation by You: If you need to cancel your booking, please notify us as soon as possible. The cancellation policy varies depending on the type of package and the terms of the service providers (e.g., airlines, hotels). We may charge a cancellation fee or refuse a refund if the cancellation is made within a certain time frame before departure.
Cancellation by Us: We reserve the right to cancel your booking due to unforeseen circumstances (e.g., flight cancellations, government restrictions, or other external factors). If we cancel your booking, we will offer you a full refund or an alternative package of equivalent value.
7. Travel Documents and Visa
It is your responsibility to ensure that you have all the required travel documents, including passports, visas, and other documentation needed for your trip. We are not responsible for any issues arising from your failure to obtain the necessary documents. If you require assistance with visa processing, we can offer guidance, but the final responsibility lies with the customer.
8. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that covers cancellation, medical emergencies, lost baggage, and other unforeseen events. We do not provide travel insurance, but we can assist you in arranging it upon request.
9. Responsibility for Your Conduct
You agree to behave responsibly while using our services and during your travel. You must:
- Comply with all applicable laws and regulations, including those of the countries you visit.
- Follow the guidelines provided by our staff, hotels, airlines, and other service providers.
- Not engage in any activity that could disrupt or interfere with the rights of other travelers or staff members.
We reserve the right to remove you from any package or trip if your behavior is deemed inappropriate or disruptive. No refunds will be given in such cases.
10. Limitation of Liability
Umrah Travel Agency UK will make every effort to ensure that all services are provided as described. However, we do not accept liability for any loss, injury, or damage that may occur during your trip, except where required by law.
- We are not responsible for any delays, cancellations, or changes to flight schedules, hotel accommodations, or other services outside of our control.
- We are not liable for any costs incurred due to health issues, accidents, personal injury, or loss of personal property during your trip.
- Our liability for any claims related to the services we provide is limited to the amount paid for the specific service that caused the issue.
11. Force Majeure
We will not be held liable for failure or delay in the performance of our obligations due to circumstances beyond our control, including but not limited to natural disasters, war, terrorist acts, strikes, government restrictions, or any other event of force majeure.
12. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
13. Changes to Terms and Conditions
We reserve the right to update, modify, or amend these Terms at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. By continuing to use our website or services after any changes, you agree to be bound by the revised Terms.
14. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services or this website will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Umrah Travel Agency UK
Email: info@umrahtravelagency.co.uk
Phone: +44 203 7731004
Address: 26 pershore drive, Burton upon Trent, United Kingdom, DE14 3TY
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.